Refund Policy
We want you to love your shopping experience with Hazalya. We offer a flexible and secure return and exchange policy tailored to your peace of mind:
| Manufacturing Defects (30-Day Coverage) | If your item has any manufacturing defect, you can request a return or exchange within 30 days of delivery. We fully cover the return shipping costs. |
| Change of Mind (14-Day Window) | Changed your mind or want to return a non-defective item? You can request a return within 14 days of delivery. Note: Return shipping costs will be deducted, and items must be in original, unused packaging. |
| Customized & Personalized Items | Made-to-order or personalized items are non-refundable unless there is a manufacturing defect, a spelling error on names, or any discrepancy from what you originally ordered. |
| How to Request | DM us on Instagram @hazalya.official or email us at support@hazalya.com with your order number and photos of the item. |
| Refund Processing | • Online payments: 3 to 7 business days after inspection. • COD orders: Processed via bank transfer or agreed method within 1 to 3 days. |